Refund policy

Returns and Refunds

Nothing in this policy limits your statutory rights under the Australian Consumer Law.

Every RoomFruit canvas is made to order — printed specifically for your purchase. Here's how we handle orders.

If Your Order Arrives Damaged or Incorrect

Contact us at editor@roomfruit.com with your order number, a description of the issue, and clear photos of the item and packaging. We'll assess and arrange a replacement or refund at no cost to you.

Please get in touch as soon as reasonably possible after receiving your order so we can resolve it quickly.

Change of Mind

Because each canvas is made specifically for you, we're unable to accept returns or exchanges for change of mind, incorrect size selection, or personal preference. This applies only where the goods are not faulty or defective. Please choose carefully — we're happy to help before you order if you have questions.

Cancellations

You can cancel your order within 24 hours of placing it, provided it hasn't entered production. Email us at editor@roomfruit.com as soon as possible. Once production has begun, cancellation is no longer possible.

Refunds

Refunds are processed where a replacement isn't feasible for a damaged or incorrect order, or where a cancellation request is approved. Refunds are returned to your original payment method and may take 5–10 business days to appear depending on your bank.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have questions, email us at editor@roomfruit.com — we're here to help.